Have questions about your upcoming stay? View our hotel policies below to help answer any questions. If you don't see what you're looking for, please give us a call at 718-433-9305.
Check-in: 3 PM / Checkout: 12 PM
The hotel is compliant with ADA. ADA compliant guest rooms are available.
In the state of New York, alcohol is for adults-only—so we only serve and sell to guests 21 years of age and over. (Remember to bring your ID.)
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof of age card.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Our standard currency is, of course, the US dollar. But if you haven't yet made it to a local ATM, no worries — we have an ATM in our lobby for your convenience.
Aaahhh…breathe easy! We're a 100% smoke-free environment. You’re welcome to light up outside, but local health codes mean you need to stay at least 20 feet away from any hotel entrance. A $250 per night fine applies to anyone lighting up inside the hotel.
Early Arrival Policy
Check in at 3 PM or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees — it depends on the previous guest and our housekeeping schedule — but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Early Departure Policy
If you have a sudden change of schedule and need to check out early, stop by the front desk. We’ll do our best to settle your bill — but we may have to charge you for your full reservation.
Late Checkout Policy
Feel free to sleep in — check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll do our best to keep the room available for you until 1 PM, at no charge. If we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go. For late checkouts after 1 PM, a half day's charge will apply; after 4 PM, a full night's room rate and tax will be charged.
EMV/CHIP & PIN Credit Card Policy
Please be aware this hotel is EMV/CHIP & PIN ready and your credit card's PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We accept all major credit cards. If plastic's not your thing, we're happy to accept cash upon departure; however, you'll need to present a valid credit card at check-in. Sorry, it’s nothing personal — but we don’t accept personal checks for payment.
Extra Bedding Policy
We don't have any extra rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need. And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program), subject to availability, at no extra charge.
Animals are family, too. That’s why Aloft Long Island City Manhattan View welcomes dogs up to 40 pounds. Our pet-friendly ArfSM program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all free to use during your stay. Please make sure they’re on their best behavior —we don’t want to charge you extra for housekeeping! A $100 deposit plus tax is required at check-in, but completely refundable when you leave behind a damage-free room.
Connecting Room Policy
Traveling together with family or friends? Aloft Long Island City Manhattan View will try and accommodate you in rooms on the same floor or near each other. Sorry, connecting rooms are not available.
Tax Exempt Policy
We accept federal and state tax exemption certificates. You must present your tax exempt certificate and photo ID at check-in to receive tax-exempt status.